Enjoyed looking st the new Camaros and Corvettes to pass the time , while my car was being serviced. The only turn off is , someone trying to convince the folks , in the waiting room to get a no hassle value estimate , on their vehicles for a trade up . I think it’s the Trade Your Keys campaign . Poaching customers to make a profit ... really ? We are their getting service on our vehicles and worrying about what may go wrong and how much it will costs , not to be pitched a sales promotion. Just a bit tacky ! I get the psychology being in retail myself , it’s all about the numbers .
Process took entirely too long. Should not have taken 6 hours to buy a car. Was difficult to get all information presented upfront. Sales person was more concerned about what the payment showed and not how he got to the payment. I wanted to know how we got to that number. Was a difficult day. Would not classify it as a fun experience. I drove 2 hours to buy this car. Just wish it had been better. I love my car though
Extremely knowledgeable. Friendly staff sales . Showroom was beautiful. Price couldn't be beat by our local dealers. We drove 400 miles to get our vehicle. Will do it again when the time comes. I highly recommend Rick Hendrick of Norfolk.
What service experience? I waited a week for an appointment, that was told to me that it would take to see my car, and then waited another week. NOTHING was completed! Not a singular reason for which my vehicle was left there for a week after waiting for a week was completed. The simplest of tasks hadn't even began. I have had to pay for extra warranties that I can not even use now, because I can not in any faith whatsoever bring my vehicle back to Rick Hendrick Chevrolet. Since I can not take my vehicle to other Chevrolet dealers and expect them to honor the extra warranties that I had to pay for from Hendrick's, the 2019 Corvette and the 2019 Tahoe are now completely useless to me. Well over 100 thousand dollars spent and we, my wife and I, have been treated like complete refuse by Rick Hendrick Chevrolet. I dare not accurately convey in words my unfathomable hatred and disgust I now feel towards everone at Rick Hendrick Chevrolet, but I can only truly and absolutely hope that this could possibly reach someone of importance at any level of Chevrolet, GM, themselves.